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Shipping Policy
- What is the estimated delivery time? Delivery times vary based on your location and the product's availability. Typically, orders are processed within 1-2 business days, with shipping times ranging from 3-7 business days.
- How much does shipping cost? We have a flat rate shipping price of $9.90. Orders above $500 ship for free. You can select expedited shipping should you need your order sooner for an additional cost.
Return Shipping
To process a return:
1) Contact Us: Email our Customer Service team at info@elizabethsuttonhome.com to request a return label.
2) Prepare Your Return: Package the item(s) in their original packaging with all tags attached.
3) Ship the Return: Use the provided return label to send the merchandise back to us.
Return Conditions
To be eligible for a return, the following conditions must be met:
- Merchandise must be unused and unwashed.
- Items must have the original tags and packaging intact.
- Items must be returned in the same condition as received.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized items.
- Items purchased as final sale.
- Items used and/or damaged through normal wear and tear.
Shipping Charges
- Original shipping charges are non-refundable. We will provide you with a free shipping label for returns, and you will not be charged return shipping unless merchandise is returned to us as used.