General Questions
What is melamine dinnerware?
Melamine dinnerware is crafted from a durable plastic known for its high quality and resistance to breaking, chipping, and scratching.
What are the benefits of using melamine dinnerware?
Melamine dinnerware is durable, dishwasher-safe, and often more affordable than ceramic or glass alternatives. It is also more resistant to breakage than ceramic and glass, making it a great option for children and indoor/outdoor use.
Is melamine dinnerware safe to use?
Yes, melamine dinnerware is safe for everyday use. However, it is not microwave or oven safe, as it can release harmful chemicals when exposed to high temperatures.
Is melamine dinnerware BPA-free?
Elizabeth Sutton Home melamine products are BPA-free.
Is melamine a good investment?
Of course! Melamine plates are lightweight, durable, and heat-resistant. They can mimic high-end materials like wood, stoneware, and ceramic at an affordable price while maintaining a modern look.
Melamine products are available in a wide range of colors, styles, sizes, and patterns due to easy production. They are ideal for children, as melamine products do not absorb heat from food.
Ordering and Shipping
What is the estimated delivery time?
Delivery times vary based on your location and the product's availability. Typically, orders are processed within 1-2 business days, with shipping times ranging from 3-7 business days.
How much does shipping cost?
We have a flat rate shipping price of $7.99. Orders above $500 ship for free. You can select expedited shipping should you need your order sooner for an additional cost.
Care and Maintenance
Is melamine dishwasher safe?
Elizabeth Sutton Home melamine is dishwasher safe. It is also stain-resistant, so handwashing would be easy and effective too, if you prefer not to use the dishwasher.
Is melamine microwave-safe?
Although melamine can handle high temperatures and is generally heat-resistant, it is not microwave-safe. The plastic should never be in contact with food while being heated. You can, however, use a microwave-safe plate or dish to warm the food and serve it on your melamine plate.
Is melamine breakable?
It is very unlikely that you will break your melamine plate. Melamine is a durable, long-lasting plastic that goes through an extensive thermosetting process, making it ideal for indoor and outdoor use, picnics, and families with children.
How do I care for melamine dinnerware?
To help preserve your melamine products and ensure their longevity, avoid the following:
- Using serrated knives.
- Using bleach.
- Using your melamine products in the microwave or oven.
- Using abrasive cleaners; only cleanse with light-duty scrubbers.
If you have any other questions or need further assistance, please feel free to reach out to our customer service team, info@elizabethsuttonhome.com. We're here to help!
Returns and Exchanges
What is your return policy?
A full refund will be granted within 14 days of receipt. Store credit will be granted for returns up to 30 days from receipt. All items sent back must be unused and unwashed, with the original tags and packaging.
To initiate a return, please contact our customer service team for further instructions. Final sale and personalized orders may not be eligible for return.
How do I exchange products?
If you need to exchange a product, please contact our customer service team. They will assist you with the exchange process, including arranging for the return of the original item and shipping out the new one.
What should I do if my tabletop arrives damaged?
If your tabletop arrives damaged, please contact our customer service team immediately with your order number and photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.
