Return Policy for Elizabeth Sutton Home

At Elizabeth Sutton Home, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Return Timeframe

- Refunds: Returns for a refund to your original form of payment are accepted within 14 days of receipt of your order.

Return Process

To process a return:

1) Contact Us: Email our Customer Service team at info@elizabethsuttonhome.com to request a return label.

2) Prepare Your Return: Package the item(s) in their original packaging with all tags attached.

3) Ship the Return: Use the provided return label to send the merchandise back to us.

Return Conditions

To be eligible for a return, the following conditions must be met:

- Merchandise must be unused and unwashed.
- Items must have the original tags and packaging intact.
- Items must be returned in the same condition as received.

Non-Returnable Items

The following items cannot be returned or exchanged:

- Personalized items.
- Items purchased as final sale.
- Items used and/or damaged through normal wear and tear.

Shipping Charges

- Original shipping charges are non-refundable. We will provide you with a free shipping label for returns, and you will not be charged return shipping unless merchandise is returned to us as used.

Refund Processing

Once your return is received and inspected, a refund to your original form of payment will be processed, if applicable. Refunds will be issued by elizabethsuttonhome.com within 5 business days of receipt of return, and processing will depend on your bank, credit card, or other payment method used.

Exchanges

If you need to exchange a product, please contact our customer service team, info@elizabethsuttonohome.com. They will assist you with the exchange process, including arranging for the return of the original item and shipping out the new one.

Other Restrictions

Other restrictions may apply. We reserve the right to refuse returns that do not meet the criteria outlined in this policy.

Contact Us

For any questions or further assistance regarding our return policy, please contact info@elizabethsuttonhome.com

Thank you for choosing Elizabeth Sutton Home. We appreciate your business!